1. Delete Your Account Inside the App
If you can access your account, the fastest method is to use the permanent account deletion feature available directly inside the mobile application.
Sign in
Open the application and sign in to your registered account.
Open your Profile
Navigate to your profile page inside the application.
Select Delete Account
Tap the Delete Account option available on the profile page.
Enter your full name
Enter your full name exactly as it appears in your account.
Confirm permanent deletion
Confirm that you understand that deletion is permanent and cannot be undone.
Delete the account
Tap the permanent deletion button. After successful deletion, the application signs you out and the deleted account can no longer be used.
2. Request Account Deletion Without App Access
If you no longer have access to the application or cannot sign in to your account, you can contact us directly and request permanent deletion of your account.
You can contact us by email or phone using the information below.
Contact Us to Request Deletion
When contacting us, clearly state that you want your account permanently deleted.
Information to Include
To help us identify the correct account, please provide:
- Your full name.
- Your registered email address.
- Your registered phone number, if available.
- A clear statement that you are requesting permanent deletion of your account.
3. Verification of Deletion Requests
For security and privacy reasons, we may need to verify that the person requesting deletion is the owner of the account.
Verification may use information already associated with the account, such as:
- Registered email address.
- Full name.
- Registered phone number where necessary.
We will never request your password or email verification code as part of an external account deletion request.
4. Account and Associated Data
A successful account deletion is intended to permanently remove the user's account and account-related information processed as part of the account deletion procedure.
5. Limited Data Retention
Certain information may be retained where reasonably necessary or legally required for purposes such as security, fraud prevention, dispute resolution, or compliance with applicable legal obligations.
Any such retention is limited to the purpose for which it is necessary and is handled in accordance with our Privacy Policy.
6. Privacy Policy
For more information about the personal information we collect, Supabase, Vimeo, device security, data sharing, storage, and retention, please review our Privacy Policy.
7. Contact Us
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